Delivery & Return

Free shipping available on orders over LKR 5,000. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

Prime Deals offers flexible shipping methods to meet your needs. We partner with trusted courier services to ensure your products arrive safely and on time.

  1. Order Your Product and Choose a Delivery Method

2. Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick Up Your Order or Receive It at Your Doorstep

Exchange or Return of Goods

If the product is in good quality, you have the right to terminate the purchase contract within 14 days after receiving the product.

Conditions for Return:

  • Fully equipped product with original packaging

  • Receipt as proof of purchase from Prime Deals

  • Warranty card (if applicable)

  • Description of the defect (if any)

Non-Returnable If:

  • Any of the above components are missing

  • Product is damaged due to customer misuse

Refunds will be processed according to the terms of current legislation.

FAQs

My order hasn't arrived yet. Where is it?

You can track your order through the confirmation message. If delayed, contact our support team for assistance.

Do you deliver on public holidays?

Delivery services may be limited on public holidays. Please check with customer support.

Do you deliver to my area?

We deliver nationwide. Enter your postcode during checkout to confirm.

Is next-day delivery available on all orders?

Available for most items. Large items may have different delivery schedules.

Do I need to sign for delivery?

Yes, a signature is required to confirm receipt of the product.

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